Sharmin Ferdusy
Sharmin Ferdusy
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How to reboot a ShoreTel IP Phone

8/18/2014

4 Comments

 
You can reboot a ShoreTel IP phone by entering a key sequence on the phone’s key pad.

On ShoreTel 100-, 200-, 500-, and 600-Series IP Phones

1. With the phone on hook, press the MUTE key followed by 73738# (RESET#).

The phone reboots.

2. At the Reset Phone? prompt, press #.

The phone reboots. The reboot process is complete when the phone displays the date and time.

On ShoreTel 400-Series IP Phones

1. With the phone on hook, press the MUTE key followed by 73738# (RESET#).

The phone displays the Reset phone screen.

2. Do one of the following:

·         On the IP420, with Reset highlighted, press the selector button on the navigation key pad.

·         On the IP 480, IP480g, and IP485g, press the Reset soft key.

The phone reboots and applies settings.



4 Comments
Dan
12/3/2014 11:08:07 pm

Can you reboot all phones remotely from Shoreware Director somehow without just rebooting the Shoretel equipment?

Reply
Sharmin Ferdusy
12/10/2014 06:28:54 am

Yes, you can reboot all phones remotely from ShoreTel Director without rebooting the ShoreTel Switch.

Please follow the below method:
ShoreTel Version 14 or later:
Log into ShoreTel Director and use the Diagnostic and Monitoring (D&M) Tool to reboot ShoreTel Phones.

ShoreTel version prior 14:
Log into ShoreTel Director and click on quick look. Select the IP Phones from the ShoreTel Switch then reboot ShoreTel Phones.

Reply
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